Find clear answers to the most common questions about our IPTV service, including setup, devices, subscriptions, privacy, and troubleshooting.
IPTV (Internet Protocol Television) lets you watch live TV channels, movies, series, sports, and on-demand content over the internet instead of traditional cable or satellite. All you need is a compatible device and a stable internet connection to start streaming instantly.
The TV Guide (EPG) allows you to browse channels and view program schedules easily. Catch-Up lets you watch previously aired programs on selected channels, so you don’t miss your favorite shows even if you couldn’t watch them live.
Our IPTV service is compatible with most popular devices, including Smart TVs, Android TV, Android phones and tablets, iPhones and iPads, Amazon Firesticks, MAG devices, Windows and Mac computers, and IPTV apps such as IPTV Smarters, TiviMate, and similar players.
We do not recommend a specific IPTV app, as each player offers different features and performance. We suggest trying a few popular IPTV apps to find the one that best suits your device, preferences, and viewing habits.
Yes. We offer step-by-step setup guides for various devices. Please visit our Tutorials page for detailed instructions.
A stable internet connection is required for smooth streaming. We recommend at least 10 Mbps for HD content and 25 Mbps or higher for Full HD and 4K channels for the best experience.
Yes, our service can be used worldwide. If IPTV access is restricted by your internet service provider in your location, using a VPN may be required to bypass the blocking.
A VPN (Virtual Private Network) creates a secure and encrypted connection between your device and the internet. It helps protect your data from being monitored by third parties such as ISPs or hackers, masks your IP address, and enhances online privacy. VPNs are commonly used to improve security, protect personal information, and bypass certain network restrictions, especially when using public Wi‑Fi networks.
If IPTV is not blocked by your internet service provider, a VPN is not required to use our service. However, if you want to stream more privately or anonymously, using a VPN is recommended.
Our VIP Plan includes a Built-In VPN feature, providing secure streaming without the need for any third-party VPN setup.
Our Built-In VPN routes your connection through our secure proxy servers before it reaches our IPTV servers. This prevents your internet service provider from identifying which IPTV service you are using.
While your ISP may still detect IPTV traffic, it cannot see or directly block our servers. If IPTV access is restricted or blocked by your ISP, enabling the Built-In VPN can help bypass these limitations and restore access without requiring a third-party VPN.
After completing your IPTV purchase, your subscription details and setup instructions will be sent to your email within 12 hours. Your subscription becomes active from the moment the details are sent.
If you do not receive the email immediately, please allow some time and be sure to check your Spam or Junk folder before contacting support.
Yes. You can upgrade your plan or add additional connections after subscribing. Simply contact our support team, and they will guide you through the available options.
Yes. If you need to transfer your subscription to another device, please contact our support team. They will assist you with the transfer and ensure everything is set up correctly.
At this time, subscriptions cannot be paused or temporarily suspended. Once activated, the subscription runs continuously for the selected duration.
Yes. We send a reminder email one week before your subscription expires so you have enough time to renew without any service interruption.
To renew your subscription, visit our website and select your preferred package. In the “How do you want to watch” section, choose the “Renew” option and enter your existing Username or the MAC address of your MAG device.
If you prefer assistance, you can also contact our team via WhatsApp or Telegram, and we’ll be happy to help you complete the renewal.
Renewing your subscription extends your existing plan. If you renew before your current subscription expires, no days are lost and your service continues seamlessly.
Due to the costs involved in providing the service, we do not offer refunds. We strongly recommend testing the service before making a purchase.
If you encounter any issues after subscribing, our support team is always available to assist you.
By default, each subscription includes one connection, allowing you to watch on one device at a time. You can use the service on multiple devices, but only one can be active — the first device must be turned off before switching to another.
Yes, you can use your subscription while traveling. If you have a one-connection plan, please ensure the service is not being used elsewhere at the same time. In regions where IPTV is restricted, a VPN may be required.
Yes. Our channel lists and video-on-demand library are updated regularly to improve quality, add new content, and replace unavailable sources whenever necessary.
If you experience buffering or freezing, please check the following:
Verify whether the issue affects all channels or only specific ones. If all channels are buffering, it may be caused by low internet speed, multiple devices using the same network, or ISP throttling.
Test your internet speed to ensure it is sufficient for streaming. We recommend at least 20–30 Mbps dedicated to IPTV for optimal performance.
Some internet providers may throttle IPTV streaming traffic. In such cases, using a VPN can help encrypt your connection and reduce throttling or access restrictions.
While we strive to maintain high service availability, occasional channel downtime can occur. If a channel is temporarily unavailable, we actively work to restore it by switching sources and notifying our providers.
Before reporting an issue, please:
If the issue persists, contact our support team for assistance.
If you are using an M3U/XC playlist, make sure the subscription is not active on another device. Restarting your router can also help clear any active sessions.
For MAG box users, please contact support and provide the country where the device is being used. This allows us to apply additional security settings to your subscription.
If you cannot load the channel list, please visit www.whatismyip.com on a device connected to the same network and send us your public IPv4 address. Our team will check whether it is blocked by our firewall and assist you accordingly.
If your login details stop working, please contact our support team. They will assist you in identifying the issue and restoring access as quickly as possible.
Before performing advanced troubleshooting, we strongly recommend restarting your equipment:
This process clears cached connections and resolves most common streaming issues.
Our support team is available 7 days a week via email. We typically respond within a few hours and are happy to assist with setup, troubleshooting, and general inquiries.
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